Requirements

• Degree in an appropriate field of study: Engineering/IT/Computer Science
• No work experience required
• An exceptional ability on computers (Office365/Excel/VBA)
• Experience with CRM software (e.g. HubSpot, Salesforce) and BI tools (e.g. Tableau, PowerBI) beneficial
• Familiarity with Data Science tools and programming languages (e.g. R, Python, etc.) preferred
• Special interest in mastering new software systems
• Attention to detail
• Must be able to take initiative and be creative
• Ability to communicate well
• Fluency in English and Afrikaans

Responsibilities

• BI and Analytics Responsibilities:
  • Plan, execute and visualize analysis that will benefit teams across the business
    • E.g. cohort analysis, forecasting, sentiment analysis, customer lifetime value modelling, trend analysis, etc.
  • Assist with improving reporting and data analysis for marketing team, specifically using Google Analytics and Google Ads
  • Optimize current reporting processes (e.g. using Excel/Tableau/PowerBI)
• CRM Responsibilities:
  • Ensure data consistency and integrity with other internal systems
  • Troubleshoot any technical issues
  • Database cleaning e.g. perform regular list hygiene to maintain health of our database.
  • Collaboration with marketing teams across estates to provide CRM support e.g. Create targeted lists, Manage list imports
  • Build and manage email templates
  • Set up of automations for various internal and external processes
  • Manage and report on short-term projects